We want you to be happy with QuizForge AI. This Refund Policy explains when and how you can request a refund. All payments are processed by Paddle, our Merchant of Record, and approved refunds are issued through Paddle to your original payment method.

1. Free tier

Every account includes 5 free AI generations so you can fully evaluate the Service before paying. We encourage using them before upgrading.

2. Pro subscription — 14-day refund

You can request a full refund of your initial Pro subscription purchase within 14 days of the order date, for any reason.
You may cancel your Pro subscription at any time from the customer portal. Cancellation stops future renewals — you retain access to Pro features until the end of your current billing period.
Renewal charges (months after the first) are generally non-refundable, except where required by applicable law. If a renewal caught you by surprise, contact us within 7 days and we'll review it in good faith.

3. Top-up credits

Unused top-up credit packs can be refunded within 14 days of purchase, provided no credits from that pack have been used.
Once any portion of a top-up pack has been used, that pack is generally non-refundable, except where required by applicable law.
Unused top-up credits remain in your account and do not expire unless otherwise stated.

4. Duplicate charges, billing errors & unauthorized transactions

Duplicate charges, incorrect amounts, technical billing errors, and unauthorized transactions will be reviewed and refunded where appropriate, regardless of the 14-day window above.

5. Service issues

If a generation fails for a technical reason on our side, no credit is consumed — the failure is detected before any quota is deducted. If you believe a credit was deducted unfairly, contact support and we'll restore it.

6. How to request a refund

You can request a refund directly through Paddle at paddle.net, or email us at info@digixskill.in with the email address on your account and your transaction ID. We respond within 24 hours (Mon–Sat, 10:00 AM – 6:00 PM IST).

7. Statutory rights

Nothing in this policy limits any refund or cancellation rights you may have under applicable consumer-protection law in your country.